City Laila Global Travel
Job Overview
Estimated Reading Time: 3 min
CityLaila is hiring a Sales Conversion Specialist whose primary responsibility is to convert qualified travel leads into confirmed bookings. This role focuses on consultative selling, persuasion, objection handling, and closing, especially for international holiday packages, attractions, and premium travel experiences.
This is not a calling or telemarketing role.
This role is for professionals who understand traveler psychology and can confidently sell value, not discounts.
Key ResponsibilitiesLead Handling & Conversion
- Engage with qualified inbound B2C and B2B leads via phone, WhatsApp, email, and video calls
- Understand customer requirements, budget, travel intent, and decision timelines
- Present itineraries and packages prepared by the Tour Manager clearly and confidently
- Drive customers toward booking and payment closure
Consultative Selling
- Sell experience, convenience, and value, not just price
- Handle objections related to price, trust, competition, and delays
- Recommend upgrades such as better hotels, private transfers, premium activities, and add-ons
- Build confidence and trust with travelers and corporate clients
Follow-up & Closing Discipline
- Execute structured follow-up plans until closure
- Maintain accurate lead status updates in CRM
- Push for timely payments and confirmations
- Ensure smooth handover to operations post-booking
Revenue & Relationship Management
- Achieve individual monthly revenue targets
- Maximize average booking value
- Maintain professional relationships with repeat customers and B2B partners
- Coordinate with operations and itinerary teams for smooth execution
Required Experience & SkillsMust-Have
- 3–8 years of experience in travel sales / holiday package sales / inbound travel
- Proven ability to close high-value bookings
- Strong verbal communication skills in English (additional languages are a plus)
- Confidence in handling international travelers and premium customers
- Ability to sell on phone, WhatsApp, and virtual meetings
Preferred
- Experience selling international holiday packages or inbound UAE products
- Exposure to B2C and B2B travel sales
- Familiarity with CRM tools and sales pipelines
- Experience working with Indian, GCC, or international markets
Key Performance Indicators (KPIs)
- Lead-to-booking conversion rate
- Monthly revenue closed
- Average booking value
- Follow-up effectiveness
- Payment turnaround time
- Customer satisfaction feedback
Who Should Apply
This role is ideal for someone who:
- Enjoys closing deals, not just talking
- Is confident, persuasive, and solution-oriented
- Understands travel products and customer expectations
- Can handle pressure and monthly targets professionally
- Wants to grow into a Sales Manager / Team Lead role
High performers earn significantly more through incentives.Why Join CityLaila
- Sell premium travel experiences across global destinations
- Work with a fast-growing international travel brand
- Clear performance-based growth and career progression
- Strong backend support from itinerary, operations, and marketing teams
Job Detail
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Job ID 179731
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Download Job PDF Click here to download
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Name/Company NameCity Laila Global Travel
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Websitehttps://www.citylaila.com/
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Salary₹30,000 - ₹65,000 a month
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Start Date23.05.2026
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City3rd Floor, Royal Arcade, 60, 11th Main Road, 6th Sector, HSR Layout, Bengaluru, Karnataka 560102
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How to apply?Applicants are required to create an account on Jobsrack before proceeding to the company website to complete their application. Interested candidates should also send their updated resume to hr@citylaila.com