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Uengage
Job Overview
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Full job description
Job Summary
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Roles & Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills Required:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
Job Detail
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Job ID 179394
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Download Job PDF Click here to download
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Name/Company NameUengage
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Websitehttps://www.uengage.io/
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Salary₹15,000 - ₹30,000 a month
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Start Date05.05.2026
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CityPlot No. 14, Second Floor, Rajiv Gandhi IT Park, Phase-1, Sector 13, Chandigarh,IN-160101
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How to apply?Applicants are required to create an account on Jobsrack before proceeding to the company website to complete their application. Interested candidates should also send their updated resume to reach@uengage.in
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